Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the ICON Valparaíso ?

    At the ICON Valparaíso we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the ICON Valparaíso a pet friendly hotel that allows the accommodation of pets?

    Yes, the ICON Valparaíso is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the ICON Valparaíso once I have checked out?

    Yes, the ICON Valparaíso allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What are the check-in and check-out times at the ICON Valparaíso?

    Check-in time for the ICON Valparaíso is from 3:00 p.m., while check-out is at 12:00 p.m. In addition, our clients can enjoy some of the hotel facilities after checking out.

  • Is the ICON Valparaíso adapted to accommodate guests with accessibility needs?

    Yes, the ICON Valparaíso hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What special room services does the ICON Valparaíso have?

    The rooms at the ICON Valparaíso include free services such as Wi-Fi, MiFi, bathroom amenities, coffee & tea station, minibar ... And rember to always book on the official Petit Palace website.

  • What interesting places are close to the ICON Valparaíso?

    The ICON Valparaíso is very well located in Cala Murada, Mallorca, right in front of the sea on the beach of Cala Domingos. The hotel is next to Calas de Mallorca, Puig de San Salvador, Cala Figuera, Porto Petro, Portocolom … and close to idilic beaches such as es Trenc, Caló des Moro, Cala Varques, Cala d'Or o Cala Romántica

  • Does the internet Wi-Fi connection have any cost at the ICON Valparaíso?

    Clients' internet connection is free at the ICON Valparaíso. In addition, our hotel in Mallorca offers a MIFI service, internet with free data throughout the island of Mallorca.